[] a system of management that considers that every employee in the organization is responsible for keeping the highest standards of work in every aspect of the company's work in order to meet the needs of the customers; the techniques used for controlling and checking quality全面质量管理◆Total Quality Management means that our customers can expect the highest quality service.全面质量管理即是说顾客可望得到最高质量的服务。◆to institute total quality management实行全面质量管理◆total quality management programmes/practices全面质量管理方案／做法